上海365劳动法学堂
SHANGHAI 365 LABOR LAW SCHOOL上海人力资源从业者学习成长首选平台
上海人力资源从业者学习成长首选平台
赛科斯信息技术(上海)有限公司
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.
Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Our mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.
Our vision
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.
Our core values
All SYKES Employees are expected to maintain high personal and professional standards of conduct and integrity.
Our culture
What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. SYKES' people are real people - motivated, intelligent, resourceful, caring, and, most important, committed to quality service and PRIDE in performance.
It is important that every SYKES employee embraces PRIDE in Performance and applies its principles:
P - Professional in everything we do
R - Respectful of the diversity, culture and ideas of others
I - Integrity is the core of our character
D - Dependable to others
E - Excellence is your work's autograph
SYKES is in the business of serving our clients' customers with excellence…what better way to do that than with PRIDE.
The SYKES Science of Service®
To help our clients become more profitable in their existing customer relationships, we've adopted a scientific methodology into our own service model.
Codes of Conduct
For more information, read the SYKES Standards of Conduct for Compliance and Integrity.
Standards of Conduct for Compliance and Integrity (English)
Normas de conduta Para conformidade e integridade (Portuguese)
Szabálykövetésre és etikus agatartásra vonatkozó normák a Sykes-nál (Hungarian)
Codigo con los estandares de conducta para cumplimiento e integridad (Spanish)
Normes de conduite En matière de conformité et d'intégrité (French)
Verhaltensnormen zur Einhaltung von Richtlinien und Integrität (German)
Standarde de conduită privind complianţa şi integritatea (Romanian)
合规与诚信行为准则 (Chinese)
